Processing Time: 1-3 business days

Shipping Time: 5-8 days

Free Shipping: On all orders

Returns: 30 day return

Vibe Savvy Shipping Policy

Thank you for shopping at Vibe Savvy ("we", "our", "us"). This Shipping Policy outlines our shipping practices and procedures.

1. Shipping Methods and Times

• We offer standard shipping to addresses within the United Kingdom.
• Orders are typically processed within 1-2 business days. Delivery times vary depending on your location and selected shipping method.
• Estimated delivery times are provided at checkout and may be subject to change based on carrier availability and other factors beyond our control.

2. Shipping Rates

• Shipping costs are calculated based on the weight of your order and your location. Shipping rates are provided at checkout.
• We may offer promotions or discounts on shipping from time to time, which will be clearly communicated on our website.

3. Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with tracking information.
• You can also track your order by logging into your Vibe Savvy account or by using the tracking number provided in the shipping confirmation email.

4. International Shipping

• At this time, we only ship within the United Kingdom. We do not offer international shipping.

5. Shipping Delays

• We are not responsible for delays in shipping or delivery that are beyond our control, such as weather delays, customs delays, or carrier issues.
• If your order is delayed, we will do our best to provide you with updated information and resolve any issues promptly.

6. Order Changes and Cancellations

• Once an order has been placed, changes or cancellations may not be possible. Please contact us immediately at info@vibesavvy.co.uk if you need assistance with your order.

7. Damaged or Lost Packages

• If your package arrives damaged or is lost in transit, please contact us immediately at info@vibesavvy.co.uk. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

8. Contact Information

• If you have any questions about our Shipping Policy, please contact us at info@vibesavvy.co.uk.

By placing an order with Vibe Savvy, you agree to abide by our Shipping Policy. Thank you for shopping with us!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@vibesavvy.co.uk. Please note that returns will need to be sent to the following address:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@vibesavvy.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@vibesavvy.co.uk.